Legal Information

Legal Information - Last updated: 13/01/2020


These terms and conditions govern your use of the website (“the website” or “this website”).

The website is published by Crédit Agricole S.A., a société anonyme (French limited liability company) with registered capital of €7,504,769,991, headquartered at 12 Place des États-Unis, 92127 Montrouge Cedex, France – Tel. +33 1 43 23 52 02


The company is registered with the Nanterre business register under business registration number (SIREN number) 784 608 416

EU VAT number: FR 77 784 608 416

Crédit Agricole S.A. is a lending institution, incorporated under French law, and approved by the Autorité de Contrôle Prudentiel (ACP, 61 rue Taitbout, 75436 Paris Cedex 09, France)

Contact email:

Telephone: +33 1 43 23 02 16


Publication Director:

Philippe Brassac, Chief Executive Officer, Crédit Agricole S.A.


Véronique Faujour, Corporate Secretary, Crédit Agricole S.A.

Web host



Website design: Agence Troistemps – 30 rue Médéric, 75017 Paris, France

The website,, is governed by French law, and is available in French and, for some content, in English.


Article 1 - Glossary


Assignment: A volunteer assignment, proposed by the not-for-profit organisations, for which employees can apply.

Crédit Agricole Group: The group consisting of: (1) Crédit Agricole S.A., (2) the Crédit Agricole Regional Banks and (3) Fédération Nationale de Crédit Agricole (FNCA).

Crédit Agricole S.A. Group: The group consisting of: (1) Crédit Agricole S.A., (2) the subsidiaries of Crédit Agricole S.A., as defined by Article L. 233-1 of the French Commercial Code, and (3) the companies and groups of companies in which Crédit Agricole S.A. has an ownership interest, as defined by Article L. 233-2 of the French Commercial Code.

Employee: An employee, work-study programme employee, or intern of the Crédit Agricole Group who has a personal work email address with a group entity.

Entity: Any entity that belongs to the Crédit Agricole Group and contributes content to the website, after approval by Crédit Agricole S.A..

Not-for-profit organisation: A charity or other not-for-profit organisation that is a partner with the Crédit Agricole Group in the Solidaires programme.

Publisher: Crédit Agricole S.A., a société anonyme (French limited liability company) with registered capital of €7,504,769,991, headquartered at 12 Place des États-Unis, 92127 Montrouge Cedex, France – Tel. +33 1 43 23 52 02

User: Any individual or business that accesses the website.

Website: The website published by Crédit Agricole S.A., which can be accessed at and which is governed by these Terms and Conditions.


Article 2: Description of the Solidaires Programme and Website


The website is dedicated to the Crédit Agricole Group’s Solidaires Programme (“the programme”), which supports and promotes employee involvement in volunteering for the benefit of the community.

The website is the portal for the Solidaires Programme and posts news about the programme and volunteering opportunities for employees in projects that benefit the community. The website contains information about Solidaires events, grants for not-for-profit projects in which employees are involved, and volunteer assignments. One of the main purposes of the website is to put employees interested in volunteering in contact with not-for-profit organisations seeking volunteers. It is a public-access website, but access to some functions is restricted to employees. Restricted-access functions include: applying for volunteer assignments, applying for Helping Hand grants, viewing the directory of Helping Hand grant recipients, and recording Solidaires events in an Outlook diary.


Article 3: Access


The website can be accessed at

By using the website, you are deemed to be aware of and to accept the characteristics and limitations of the Internet regarding the risk of contamination by viruses. It is the user’s responsibility to take appropriate measures to protect his/her data, hardware and software.

The website is free of charge and accessible by all users, except for the following functions, access to which is restricted to employees and requires a login and password:

-                   Creating an account and all the related functions, such as signing up for the newsletter and alerts,

-                   Submitting an application for a volunteer assignment,

-                   Submitting an application for a Helping Hand grant from their entity,

-                   Recording Solidaires events in an Outlook diary.

The cost of accessing and using the telecommunications network shall be borne by the user, in accordance with the terms and conditions of his/her internet service provider and telecommunications operator. The publisher of the website shall not be liable for any damage to the user’s network equipment, computer hardware, software or any other equipment used to access the website.

The website can be accessed 24 hours a day, seven days a week, except in the event of force majeure, unforeseeable circumstances or an incident caused by a third party.

Force majeure or unforeseeable circumstances, other than those recognised in the case law, include: total or partial strike, disruption to electronic networks, including electronic communications networks, which the publisher could not have been foreseen, or any other event beyond the control of the parties that impedes the provision of the website and its functions.

The publisher reserves the right to withdraw, suspend or alter access to the website or to certain areas of the website, without notice, for maintenance or for any other purpose. The publisher declines liability for incorrect use or incidents arising from the use of the computer or the Internet, or from maintenance or malfunction of the server, telephone line or any other technical connection.


Article 4: Participating Organisations


4.1 Not-for-profit organisations


The not-for-profit organisations are selected and listed by Crédit Agricole S.A. and the entities participating in the Solidaires programme. Each listed not-for-profit organisation becomes a partner of the Solidaires programme and can open an account on the website to present its work and advertise volunteer assignments. By using the website, the not-for-profit organisation agrees to these terms and conditions.

The website has a catalogue of the not-for-profit organisations’ pages with a search function. The catalogue contains information about the not-for-profit organisations and the assignments advertised. Each not-for-profit organisation can use its account (“not-for-profit organisation account”) to:

- create a home page,

- post advertisements for its volunteer assignments,

- view a history of employees who have applied for the assignments.

The content of the home page and volunteer assignment advertisements must be approved by the publisher before they are posted.

Before posting any material of any kind on the website (such as text, logos, brands and distinguishing signs), the not-for-profit organisation shall ensure that it holds the intellectual property rights to the material or the necessary permission to use it and post it on the Internet.

The not-for-profit organisation also undertakes not to post any content on the website that infringes the current legislation or regulations.

The publisher shall reject any content that is in breach of these terms and conditions or current French laws or regulations.

The not-for-profit organisation ensures the publisher that the assignment advertisements represent an accurate description of the duties required. It undertakes to ensure that the information it posts is true, complete and up-to-date, particularly the contact details and terms and conditions of the assignments.

The not-for-profit organisation undertakes to reply promptly to employees who apply for volunteer assignments on the website.


4.2 Entities


Each entity has its own area on the website where it can post information about:

- itself,

- Helping Hand operations,

- Solidaires Days,

- employee volunteering news.

Each entity is in direct contact with its partner not-for-profits about the volunteer assignments and acts as an intermediary between the publisher of the website and the not-for-profits.


Article 5: Employee Accounts


Only employees may set up an account on the website. To register, the employee needs to click on the “Create account” link in the login window.

Clicking on the link opens a window where the employee will be asked to enter his/her surname, first name, entity, work email address, telephone number and a password, answer a security question, and agree to the terms and conditions of the website.

Once this information has been submitted, a confirmation email will be sent to the employee’s work email address, asking him/her to confirm his/her registration.

Once registration has been confirmed, the employee can complete the information in his/her account.

When the employee has entered all the mandatory personal details in his/her account, he/she will be able to access all the functions accessible by employees only, namely:

-          sign up for email alerts,

-          forward his/her contact details to the not-for-profit organisations,

-          sign up for news about Solidaires.

Employees can choose to deactivate these options at any time.

The password must contain at least six characters without spaces and include at least one capital letter and one number. The employee bears sole responsibility for maintaining the confidentiality of his/her account and password, and for any actions performed by anyone who uses them.

If the employee forgets his/her password, he/she can click on the “Forgotten password?” button in the login window.

The employee shall take every precaution to maintain the confidentiality of his/her account, and shall notify the publisher immediately, by using the contact form, in the event of fraudulent use of his/her account by unauthorised third parties.

The publisher shall not be liable for any loss of data or damage resulting from a failure to fulfil these obligations.

The information the employee provides when he/she registers on the website must be true, complete and updated on a regular basis.

The employee may change the information in his/her account or deactivate the account at any time.$


Article 6: Solidaires Days


Solidaires Days take place every year in June. These are not-for-profit fund-raising activities organised by the entities of the Crédit Agricole Group. Users can find information about Solidaires events and days in the “Commitment together” tab.

The website contains news and a calendar of Solidaires Days, as well as archives of previous Solidaires Days.

The calendar of Solidaires Days contains information about the various fund-raising activities organised by the Crédit Agricole Group, including times, venues and what is involved.

Employees can record Solidaires events in their Outlook diaries.

Users can also access programmes, photos and videos of current and past Solidaires Days.


Article 7: Assignments


The Solidaires programme of volunteer assignments offers employees volunteering opportunities with not-for-profit organisations selected and appointed by Crédit Agricole S.A. and the entities participating in the Solidaires programme. On the website, employees can search for an assignment that suits them and contact the not-for-profit organisation via the “Volunteer” tab.

Users can view the list of assignments on the website by clicking on “Find a project” in the “Volunteer” tab. The assignments are grouped by area of intervention and users can search by:

-          keyword

-          area of intervention

-          type of assignment (specific skills or other type of assistance)

-          level of involvement

-          name of not-for-profit organisation

-          geographical location

Each assignment is described in the advertisement and is linked to a not-for-profit selected by the Crédit Agricole Group.

If an employee is interested in an assignment, he/she can apply for it by clicking on the advertisement. By submitting an application, the employee accepts that the contact details in his/her account will be forwarded to the not-for-profit organisation. The employee may change his/her mind at any time and cancel the application in his/her account.

The publisher is only an intermediary between the employee and the not-for-profit organisation. The website posts the assignments offered by the not-for-profit organisations and puts the employees in contact with them. The publisher makes no warranties as to the outcome of employees’ applications to the not-for-profit organisations. 

Similarly, the publisher makes no warranties as to the accuracy of the advertisements for assignments posted on the website by the not-for-profit organisations.


Article 8: Helping Hand Projects


Helping Hands (Coups de pouce) are grants that entities can award to employees who are already involved in not-for-profit projects.

Employees (excluding work/study programme employees and interns) of some entities can apply for a Helping Hand grant in the section called “Make your project happen”. Employees shall submit their applications in accordance with the terms and conditions set by their entity. Employees who apply for a Helping Hand grant from their entity, in accordance with the criteria set by that entity, agree to submit their project by the deadline for applications and to provide true, complete and up-to-date information.

Only employees of participating Crédit Agricole Group entities can apply for a Helping Hand grant. It is strictly prohibited for any other person to use the online application form to apply for a Helping Hand grant.

Interns and work/study programme employees at the Crédit Agricole Group are not eligible for Helping Hand grants.

The entities are under no obligation to support the submitted projects. The recipients of Helping Hand grants will be announced after the panel at the entity has selected the not-for-profit projects, based on criteria of community benefit and the employee’s involvement.

The website contains a catalogue of projects supported by Helping Hand grant recipients. Only employees have access to the catalogue.


Article 9: Intellectual Property


The website shall be considered as an indivisible whole. The website and all the elements that appear on it (information, figures, text, sound, images, drawings, graphics, distinguishing signs, logos, brands, etc.) are the exclusive property of the publisher or its partners.

All of these elements are governed by the provisions of the French Intellectual Property Code, and are thus protected against unauthorised use by the law and by these terms and conditions.

Reproduction of these elements is permitted for information purposes only and for strictly personal use. Any other reproduction, republication or distribution of any of the website’s content, on any medium or via any process, is prohibited. Infringement shall be deemed equivalent to counterfeiting, which is a criminal and civil offence.

In particular, it is strictly prohibited to use or reproduce the “Crédit Agricole S.A.” name and/or logo for any purpose, particularly advertising, without the prior written permission of the publisher.

Similarly, downloading software or information available on the website, or copying them in any other form, confers no rights. It is strictly prohibited to reproduce (in full or in part), transmit (electronically or by any other means) or alter such software or information. Use of the website for public or commercial purposes is prohibited without prior written permission from the publisher.


Article 10: Images and Privacy


Videos and photos of employees may be posted on the website to illustrate news items about Solidaires events and days.

Pursuant to Article 226-1 indent 3 of the French Criminal Code, employees are presumed to have given their consent.

If an employee does not wish to appear on the website, he/she may request that the photo or video to be removed from the website by using the contact form and indicating the page on which the images appear.

Users shall not reproduce, republish or distribute, in full or in part, photographs or videos of employees on the website without prior permission from the publisher.


Article 11: Editorial content


All the editorial content is provided for information purposes only.

The content of the website does not represent any kind of undertaking by the publisher, the not-for-profit organisations or the entities. It is not intended as specific advice or as a decision-making aid. The user uses the information available on the website at his/her own risk.

Users may at any time notify the publisher of illegal content by using the contact form on the website and indicating:

-          their identity

-          the page concerned

-          the nature of the illegal content

-          any proof


Article 12: Warranties and liability


The publisher disclaims all liability for any direct or indirect damage to it or to any third party arising from information posted online by users or not-for-profit organisations that infringes the law and/or these terms and conditions.

The publisher disclaims all liability towards any complainant in any legal or extra-legal action, claim and/or penalty arising from the failure of users or not-for-profit organisations to fulfil their legal obligations or contractual commitments.

Consequently, the users and not-for-profit organisations accept liability for any consequences arising from such action, claim and/or penalty, particularly any damages and/or criminal penalty to which the publisher may be sentenced, as well as the expenses incurred by such an action or claim, including legal costs.


Articles 13: Personal Data


The publisher collects personal data about employees and not-for-profit organisations on the website. The data may be processed, by automated or other means, as defined by the French Data Protection Act No. 78-17 of 6 January 1978 amended. As the data controller, the publisher collects these data and shall use them solely for the purposes of authentication on the website and for contacting the not-for-profit organisations.

An employee’s personal data shall only be forwarded to a not-for-profit organisation or an entity if he/she applies for an assignment or a Helping Hand grant.

Information fields marked with an asterisk are mandatory. Failure to complete them will prevent the user from registering with the website.

If the information provided by the employee is inaccurate, he/she will not have access to the exclusive content for Crédit Agricole Group employees.

Pursuant to the provisions of Article 27 of the French Data Protection Act No. 78-17 of 6 January 1978 as amended by the Act of 6 August 2004, employees and the not-for-profit organisations may object to their data being processed, and may access, change or correct their data either directly in their accounts or by using the contact form.

Pursuant to Article 34 the French Data Protection Act of 6 January 1978 and given the nature of the data and the risks involved in data processing, the data controller undertakes to take every precaution to maintain the security of the data, in particular to prevent the data from being corrupted, damaged or accessed by unauthorised third parties.

The publisher will not keep the data any longer than is necessary to process them.


Article 14: Hyperlinks


The publisher posts links to external websites on the website. These websites were selected for the quality of the information they provide and the relevance of their content to the website’s purpose when the link was created. Since the publisher does not check these external websites regularly, it shall not be held liable under any circumstances for the content, products or services available on these external websites.

External websites may include links to the website. The publisher has no control over or any responsibility for the content of websites that have posted a hyperlink to the website without the publisher’s permission.


Article 15: Cookies


To enable or facilitate electronic communication, cookies are installed on the user’s computer when he/she visits the website. A cookie is a small file that is stored on the hard drive. It records information about websites that the computer visits but does not enable identification.

A cookie is a non-executable text file and is therefore free of viruses. The user agrees that he/she has been informed about the publisher’s use of cookies. The user can refuse cookies by changing the web browser parameters in the browser’s Internet options.

Rejecting cookies will remove all cookies used by the browser, including those used by other websites, which may result in the loss of some information or settings. Removing cookies may also alter or block access to the website.


Article 16: Registration


When an employee registers with the programme on the website by ticking the "Accept Terms and Conditions" box, he/she expressly confirms that he/she has carefully read, understood and accepted all the terms and conditions. The terms and conditions may be amended or supplemented at any time: employees are therefore advised to read them regularly, especially as the likelihood they will be amended is stipulated in “My account”, the user’s personal area.

The terms and conditions apply as soon as the employee accepts them and for an unspecified duration.


Article 17: Validity


If, for any reason whatsoever, one of the provisions of these terms and conditions were to be deemed to be inapplicable, this would not affect the validity of the other provisions of the terms and conditions. The provision deemed inapplicable would be replaced by the most similar provision.


Article 18: Applicable law and jurisdiction


These terms and conditions are governed by the laws of France. Disputes relating to the application, implementation, interpretation or validity of the terms and conditions that are not settled amicably will be referred to the courts that have jurisdiction.